Shipping Information

Processing & Order Changes

Need to modify or cancel your order? Contact us immediately at info@newnewyork.co, and we’ll do our best to assist you.
Once an order has been processed and sent to our warehouse, we are unable to make any changes.


Shipping Method & Transit Time

  • Standard Shipping (USA) – Estimated delivery in 5 business days

Note: The processing time is separate from the shipping time.


Shipping Rates

  • Free standard shipping in the contiguous USA for orders $35+ or for all orders if you’re a Friend Zone member.
  • $5 standard shipping in the contiguous USA for orders under $50.
  • International shipping rates vary and are calculated at checkout.

Important Information

  • Processing time for personalized items: 5-7 business days.
  • Orders placed after 7:00 AM CST on Fridays will be processed the following Monday.
  • The pickup day does not count as a transit day.
  • We are not responsible for UPS or USPS shipping delays.
  • Customs fees and duties for international orders are the customer’s responsibility.
  • UPS does not deliver to PO Boxes—a valid street address is required.