Shipping Information
Processing & Order Changes
Need to modify or cancel your order? Contact us immediately at info@newnewyork.co, and we’ll do our best to assist you.
Once an order has been processed and sent to our warehouse, we are unable to make any changes.
Shipping Method & Transit Time
- Standard Shipping (USA) – Estimated delivery in 5 business days
Note: The processing time is separate from the shipping time.
Shipping Rates
- Free standard shipping in the contiguous USA for orders $35+ or for all orders if you’re a Friend Zone member.
- $5 standard shipping in the contiguous USA for orders under $50.
- International shipping rates vary and are calculated at checkout.
Important Information
- Processing time for personalized items: 5-7 business days.
- Orders placed after 7:00 AM CST on Fridays will be processed the following Monday.
- The pickup day does not count as a transit day.
- We are not responsible for UPS or USPS shipping delays.
- Customs fees and duties for international orders are the customer’s responsibility.
- UPS does not deliver to PO Boxes—a valid street address is required.